Guest Safety

Guest Safety

We are excited to be re-opening and look forward to welcoming guests to our caravan parks.

With COVID-19 restrictions still in place, we have made some changes to the way we operate our parks for the safety of our guests and staff. Government guidelines may change from time to time and we will be monitoring these closely.

What We Are Doing To Keep You Safe:

As always, we are committed to providing a great customer service experience to our guests. Our friendly park staff are here to assist you throughout your stay, but we recommend phoning our reception rather than visiting the office wherever possible.

Contactless check-in

We have enhanced our check-in procedures to include contactless check-in options. Guests will be contacted prior to arrival for payment and arrival information including boom gate code (where applicable), park map and guest registration form will be provided. The guest registration form must be returned to us prior to entering the park. On arrival, guests will be able to proceed directly to their site or cabin. Cabin keys will be left inside the cabin for your convenience.

For those arriving ‘off road’, please contact us prior to your arrival at the park.

Enhanced cleaning and disinfection regimes across the park

While our cleaning standards are high all year round, we have introduced enhanced cleaning and disinfection regimes in accordance with SafeWork Australia guidelines across all areas of the park. 

Safe Distancing and Good Hygiene Protocols and Guidelines

The 1.5 metre social distancing rule and Good Hygiene protocols must be observed at all times whilst in our parks. We will also provide sanitisation stations at all offices, amenities, BBQ areas and camp kitchens.

Customer signage to encourage good hygiene and social distancing will be displayed throughout our parks as a reminder to all guests.

What We Will Need You To Do To Support Our COVID Response Measures

We will need the support of our guests in managing COVID-safe measures. We ask you to;

  • Continue frequent handwashing, covering your nose and mouth when you need to cough or sneeze and observing rules for physical distancing. More information will be made available at the park. 
  • Use the shared amenities (when they reopen) in a responsible manner, making use of sanitisation stations and disinfectant wipes and considering other users.
  • Maintain 1.5 metres safe distance from others as per social distancing guidelines.
  • If you are experiencing any symptoms of the virus, please cancel your stay, self-isolate and contact your doctor immediately. We will look forward to welcoming you back to our park when you are well.

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